FAQs
Where is the Hemmens located?
The Hemmens is located at 45 Symphony Way in Elgin, Illinois and there is plenty of free parking throughout downtown Elgin .
Will there be fitting rooms?
Yes, fitting rooms will be available.
Can I bring a friend with me during “swapper hours” even if they didn’t donate items?
You may bring only one friend into the boutique during the swapper hours but they will not be able to purchase items until the “shopper hours.”
Can swappers shop during “shopper hours”?
Yes, after the “swapper hours” are finished. The boutique will be cleared of all people for a short period of time; during which signs will be posted indicating the cash prices for items. Swappers will be asked to check their “purchases” with staff and will be provided with a check-in ticket. When the doors reopen both swappers and shoppers can commence shopping.
If there are any clothes left over where will they go?
Any remaining items will be donated to the Goodwill. Women staying in shelter are provided with vouchers to use at the Goodwill so they will have an opportunity to benefit from your donations as well. Sorry, we cannot return items to original donors.
What happens if I cannot attend?
Unfortunately we cannot issue refunds for unused tickets or credits. But you can transfer tickets and credits to another person. All unused credits will be forfeited.




